MongoLens Support

We're here to help.

For questions, feedback, or bug reports, contact us at:

mongolens@base63.com

Frequently Asked Questions

How do I connect to my MongoDB server?

Tap the "+" button on the Connections screen. You can connect using a MongoDB URI string or by entering host, port, and credentials manually. SSH tunnel connections are also supported.

Is my data secure?

Yes. All passwords are stored in the iOS Keychain and are never saved in plain text. You can also enable Face ID or Touch ID to lock the app. MongoLens never sends your database credentials or data to any third-party server.

What is MongoLens Pro?

MongoLens Pro unlocks unlimited saved connections, the AI Query Builder, full write access to your databases, and all future premium features. You can subscribe monthly or yearly from the app.

How do I cancel my subscription?

Go to Settings on your iPhone > Apple ID > Subscriptions > MongoLens, then tap Cancel Subscription. You can also manage your subscription from within the app under Settings > Manage Subscription.

Can I connect via SSH tunnel?

Yes. When adding or editing a connection, enable the SSH Tunnel option. You can authenticate with a password or an identity file (Ed25519, RSA).

Does MongoLens support MongoDB Atlas?

Yes. Use your Atlas connection string (mongodb+srv://...) to connect directly to your Atlas cluster.

How does iCloud Sync work?

When enabled in Settings, your saved connections (without passwords) are synced across your devices via iCloud. Passwords remain securely stored in each device's Keychain.